Frequently asked questions
Quick answers for families exploring care or already enrolled. We will refine this page as we approach opening day—if anything here conflicts with your contract or provider handbook, those documents win.
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What grooming services do you offer?
We offer baths, haircuts, blow dry, nail trims, ear cleaning, and add-ons depending on location. Browse our service list online or call to ask about breed-specific packages.
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What are your hours?
Appointment hours vary by location. Check your location’s page or call to find a time that works for you.
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How do I book an appointment?
Start from the Owner Information Hub to set up your profile and pets, then book grooming online when slots are open. Staff can help if you prefer to schedule by phone.
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How does pricing work?
Rates depend on service type, coat condition, and pet size. Published rates appear on our Costs page where configured. Staff will confirm the total before your appointment when needed.
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What should I bring to a grooming appointment?
Bring a leash or harness, vaccination records if we do not have them on file, and any notes about coat style or sensitivities. Label personal items with your name.
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What is your cancellation policy?
Please cancel or reschedule as early as possible so another pet can use the slot. Your location will share any late-cancel or no-show fees in the owner policies.
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Do you groom anxious or senior pets?
Many locations accommodate nervous or senior pets with extra time and gentle handling. Tell us about your pet’s needs when you book so we can plan accordingly.
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Who can pick up my pet?
Only owners you authorize in your profile may pick up. Photo ID may be required. Update authorized contacts before someone new collects your pet.